Talk to our team at Posido Casino
Instant chat support
Agents reply around the clock. Logged-in players get their account pulled up instantly.
Deposits, withdrawals, verification
Track a payout, check verification status or update your limits from the cashier.
Not a member yet?
Registration is quick, and new players start with the welcome bonus.
Every new account gets the welcome package on the first deposit.
Before you write
Whatever the question, you reach real people who know the site. Tell us what happened and we take it from there.
What to include
Include the e-mail on your account and a short description of the problem. For a missing payment, add the transaction reference.
Limits and help
Support can apply limits, time-outs and self-exclusion on request. Posido is strictly for players aged 18+.
Where to write
Write to [email protected] from the address linked to your account. Logged-in players can also open the live chat at any time.
Identity checks
Verification protects your balance and is required before payouts. We only ask for what the licence obliges us to check.
How fast we reply
The team works 24/7, weekends included. Expect a first answer within a few minutes on live chat.
Escalating an issue
If an answer does not solve the problem, reply and ask for a complaint to be opened. A senior agent reviews it and answers in writing.
We read everything
Every message is read by a person, not a bot. Thank you for helping us improve Posido.
Send us a message
Thank you!
Your message has reached our team. We usually reply within a few hours.